Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For orders placed under the “Buy 2, get discount on one item” promotion, if one item is returned and the promotion conditions are no longer met, the discount will be recalculated and deducted from the refund amount.

Products that we have adjusted according to your request cannot be returned. 

To start a return, you can contact us at linoseses@gmail.com. Please note that returns will need to be sent to the following address: MB Lino Sesės, P. Plechavičiaus g. 36, Noriškiai, Plungės raj. 90151, Lithuania

Upon receipt of your return request, we will send you details of where and how you can return the parcel. Items sent back to us without a prior return request will not be accepted.
You can always contact us for any return question at linoseses@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at linoseses@gmail.com.